"I love my job. When you can give a customer what they want, it makes them feel good and then you feel good."
"A lot of people call around to companies first and get quoted big fees. Then they call MLC. They're always surprised that we're free, plus we offer hands-on service. I like when people discover the Mississippi Library Commission. They go through the process of applying for a copyright or a trademark or a patent and they do it all themselves. It makes them feel good about themselves."
Mr. Smith enjoys reading books on business and entrepreneurship. He's also a Pittsburgh Steelers fan.